3 Comments

You have absolutely no idea how much this piece affected me. In fact it affected me enough to pony up the $7 a month and upgrade from the free version. Your experience at Columbia House really resonated with me. From 1989-2007, I worked as a teleservice representative for the Social Security Administration. You can probably imagine the kind of calls we had to deal with, day after day, month after month, year after year. And then they started introducing automated scripts, basically taking what little autonomy we did have away. My career in federal service ended with a week in a psych hospital and a disability retirement. Apologies if that was TMI, but your experience brought all of that back. And you were absolutely spot on to tie it all in with how government functions today; it’s actually how a lot of life in general functions. It’s really depressing if you think about it too much, so I’m going to end this and go find some chocolate or something.

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Jun 1, 2022Liked by Jared Yates Sexton

Your article explains so much. Thank you.

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